Frequently Asked Questions

Choose the products you need, add them to your cart, then complete checkout. You will receive a confirmation email once the order is placed.

You can browse the catalogue without one, but an account is required at checkout so you can track your orders and delivery status.

Yes. Add the products to your cart and choose "Request Invoice" — our team will send an official quotation to your email.

We accept bank transfer, virtual account, credit card and e-wallet through our payment gateway. The full list is shown at checkout.

Unpaid orders are cancelled automatically after 48 hours. You are welcome to place the order again at any time.

Deliveries within Greater Jakarta usually take 1–3 working days; other regions take 3–7 working days after payment is confirmed.

Sign in and open the Orders page in your account. The tracking number appears there as soon as the order ships.

Yes. All our products come from authorised principals and carry the warranty terms of their respective brands.

We do for most laboratory and medical instruments. Contact our team to confirm coverage for the product you need.

Raise a claim from the Orders page in your account within 3 days of delivery, attaching photos or video as evidence.